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What countries do you ship to?
Germany, Belgium, Poland, France, Netherlands, Sweden, Spain, Italy, Ireland, Estonia, Austria, Bulgaria, Denmark, Finland, Czechia, Latvia, Lithuania, Luxembourg, Romania, Portugal, Slovakia, Slovenia, Greece, Hungary, United Kingdom
How long does delivery take?
From 5 to 10 business days, depending on the product you purchased and your location.
Due to the large geographical span, the shipping time of some orders in the following countries may be extended to 14 to 20 business days：Ireland, Estonia, Austria, Bulgaria, Denmark, Finland, Czechia, Latvia, Lithuania, Luxembourg, Romania, Portugal, Slovakia, Slovenia, Greece, Hungary , Usa, noth americas , south americas and asia
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at contact@deskstor.com.
Return
We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase [for any reason], we’ll be happy to return or exchange the product within 14 days of purchase] for [a full refund, an exchange, or store credit.]
To make a return:
- Items must be [unopened/unused/unworn]
- Items must still be in their original packaging with all tags attached
- Items must not be damaged or show signs of wear
- You must have a receipt or other proof of purchase
Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:
- [Other specific products that cannot be returned and possible reason]
To return a product, send the product back to [address] via [mail or shipping company], along with proof of purchase and your details. We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs, along with a restocking fee of 20€
For customer support or additional questions, you can contact us at contact@dskstor.com